Effective October 14, 2026
All sales are final
The Tubeglow course is a one-time purchase of USD 9.99 that gives you immediate access to digital content. All sales are final: we don't give refunds if you change your mind. This policy is in addition to your legal rights as a consumer and doesn't limit them.
Why
- You can try before you buy. All Foundations chapters, the first lesson of every chapter and the Billy Gibbons guide are free, with no payment needed. Use them to decide whether Tubeglow suits you.
- Access is instant. Buying unlocks the full course straight away, and digital content can't be returned.
When we do refund
We refund the full USD 9.99 if:
- you were charged twice for the course, or charged by mistake;
- you can't access the full course because of a technical fault on our side that we can't fix within a reasonable time after you tell us;
- the law of the country you live in gives you a right to a refund that can't be waived.
Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. Full access ends when a refund is issued; your free lessons, progress and account stay.
Right of withdrawal (EU, UK)
If you live in the EU or the UK, you normally have 14 days to withdraw from an online purchase. For digital content, that right ends once access starts, if you agreed to it. Before checkout we ask you to request immediate access to the full course and to acknowledge that you lose your right of withdrawal. Your rights if the course is faulty or not as described are not affected.
How to contact us
Write to us through the contact form using the address on your account, or include it in your message, and tell us what went wrong. Please contact us before opening a dispute with your bank: it's usually the fastest way to fix a problem.
Payment disputes
Stripe processes payments as merchant of record through Stripe Managed Payments. If you ask Stripe or your bank about a charge, Stripe may ask us to review it and may, at its discretion, settle a dispute or issue a refund. If a payment is refunded or charged back, full access ends.
Deleting your account
If you delete your account, your purchase is deleted with it and can't be restored or refunded afterwards. If you have a billing problem, contact us first.